Prevent fraudsters from accessing your company’s information, equipment or systems by following these best practices:

  • Never send financial or account information using regular email which is unsecured and easily compromised
  • Never download or install files from unknown sources
  • Don’t click on web ads or pop-ups
  • Don’t respond to unsolicited emails, open links, or view attachments in them
  • Set strict password criteria (i.e. at least six digits, one uppercase letter, one lowercase letter, one number and one special character)
  • Keep anti-virus software up to date
  • Install a dedicated and actively managed firewall

When corresponding with your clients or customers, be suspicious if:

  • A customer or client changes their primary means of communicating with you (sends email when he or she usually calls), call the customer or client to verify
  • You receive an email from your customer or client that seems unusual or different in style or tone or grammar, trust your intuition and call the customer or client to verify
  • A customer or client changes payment information or instructions during a transaction, or at the last minute, call the customer or client to verify
  • A wire transfer is returned for any reason and you are notified by the Bank of this return, call the customer or client to verify

When corresponding with your supervisors, co-workers or employees:

  • Create a process within your organization to verify emails with each other
  • If you receive a request from your supervisor, co-worker, or employee that is unusual or different,
    call that person to verify

Immediately contact the Bank if anything seems suspicious as
every minute counts in reversing or stopping a transaction.